Changelog
Follow up on the latest improvements and updates.
RSS
Send custom events to Meta to enhance Meta reporting and optimize ad campaign targeting. Fairing has two available events:
- Fairing Question Response:This event fires every time a response is received on any active question.
- Fairing Attribution Response:This event fires every time a Facebook/Instagram response is received on your attribution question
Read more in our documentation here.
🔎 Navigate to Integrations >> Meta to get started.
Enhance your attribution reporting by syncing your Fairing responses to Klar.
Not a Klar customer yet? Sign up today
Already a Klar customer? Navigate to Integrations >> Klar to get started!
new
improved
Sidebar Navigation (BETA)
We’re kicking off a full UI overhaul to make Fairing more intuitive, efficient, and enjoyable to use. First up: a sleek new side navigation bar designed to streamline your workflow. Want early access to the new experience? Email product@fairing.co to join the beta!
Enhance your audio attribution reporting by syncing your Fairing data to Podscribe!
Not a Podscribe customer yet? Sign up today
Already a Podscribe customer? Navigate to Integrations >> Podscribe to get started!
new
improved
Exclude Products - Product Targeting
Our already loved targeting by products purchased feature got an upgrade! You can now target by products
not
purchased (exclude specific products). Want to know why a customer didn't
buy a specific product? Now you can get answers and feedback instantly! Read more in our documentation here.🔎 Navigate to your Question Edit form to check it out!
Fairing POS UI Extensions are now live. The new POS Extensions allow for a more integrated survey experience on Shopify POS.
If you are currently using POS Links you will have to migrate to POS Extensions by February 28th, when Shopify deprecates them.
To migrate to POS Extensions, follow the steps listed here.
You can now easily duplicate a question by clicking More Actions -> Duplicate in your Question Stream. This is great if you're setting up similar questions for different markets or use-cases.
After duplicating, you'll be taken to the edit page where you can save your new question.
new
improved
Question targeting at a glance
You can now easily scan your Question Stream to see which questions are targeted by:
- Surfaces (Shopify Checkout, Shopify Point of Sale, or custom)
- Geo location (excluding or including billing Country/State/Province)
- Products purchased
If your questions are targeted at all geo locations or all products (the default), the targeting options will not show on your Question Stream to keep your view clean of unnecessary clutter.
Disable (hide) a response option from your front end Question Stream display. Tailor what response options your customers see to align with your current marketing efforts. If you start advertising on the channel again in the future - add it back to the question with one click! Read more in our documentation here.
🔎 Navigate to your Question Edit form to check it out!
You can now recategorize a response and its follow-up response together at the same time!
We built this feature for two main use cases highlighted in the image below:
- Someone writes into Other 'SmartLess Podcast', now you can recategorize the Other response to Response = 'Podcast' and Follow-Up Response = 'SmartLess'
- Someone answers YouTube and then writes in 'SmartLess Podcast' to 'Where on YouTube?' To measure your marketing efforts more accurately, you want this response to show under 'Podcast', now you can recategorize these responses to Response = 'Podcast' and Follow-Up Response = 'SmartLess'
By recategorizing your data (at both levels!), you can recover write in data from Other and reorganize the response data to match how you measure your marketing efforts. Read more in our documentation here.
🔎 Navigate to Analytics >> Responses to check it out
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