You can now recategorize thousands of responses at once with Bulk Recategorization. Clean up recurring ‘Other’ write-ins or correct misattributed follow-up responses to align reporting with your channel strategy (e.g. move responses from YouTube -> Podcast). Instead of losing signal in free-form text, convert it into structured, aggregated data across your Analytics.

To get started, navigate to click the pen icon to edit a row, update the response(s), and select . All matching historical rows will be updated in the background (rows will appear greyed out while processing).

We’re just getting started on our recategorization improvement roadmap. Recategorization rules that apply to future incoming responses are up next. Interested in shaping the feature and getting early access? Email product@fairing.co.

We've added a "Previous Month" default date filter to make pulling monthly reports faster and easier. Instead of manually setting a custom date range, get your data in one click - perfect for end-of-month reporting workflows! Available anywhere in the app there's a date filter.

We've added Analytics directly to the sidebar for quicker access. Jump straight into your data to pull out insights with one click.

Send NPS through your ESP (Klaviyo, Braze, Iterable, etc.) and collect responses directly on your domain. Analyze results with Fairing NPS Analytics, LTV and segment NPS with the rest of your Fairing data. 

Create or edit your NPS question → scroll to “Where should we ask?” → select → follow in-app setup steps → start collecting responses today! See documentation here.

You can now preview your Fairing questions directly in the Shopify Checkout Editor. View and answer questions as a New or Returning customer to see exactly how they’ll appear in checkout - no more guessing as you add or edit questions in your Question Stream.

Responses submitted in preview mode are recorded in Analytics.

Available now for all Shopify Checkout Extension customers.

Fairing now automatically reclassifies ‘Other’ write-ins when they’re an exact match to an existing response option (case-insensitive).

if a customer writes ‘facebook’ into Other and you have a Facebook response option, that response is automatically reclassified to Facebook.

This automation runs in real time in the background. Identify automatically reclassified responses by looking for the new tag in the Responses tab.

More response reclassification automation coming soon. Want to be in the beta group? Email product@fairing.co.

We’ve completely rebuilt the Fairing SDK from the ground up for faster performance, simpler implementation, and more flexible design.

This rebuild significantly reduces engineering lift, simplifies implementation for your team, and gives you more control over the entire survey experience.

Our new AI-powered weekly summary email has arrived! The summary analyzes 40+ attribution insights behind the scenes, highlights the most impactful week-over-week changes, and delivers them in a quick, easy-to-digest format. Sign up now to start receiving a report every Monday.

Sync your Fairing responses to Polar Analytics to get a unified view of all your attribution sources for actionable insights. Read more about the integration on our blog.

Not a Polar Analytics customer yet? Request a Demo

Already a Polar Analytics customer? Navigate to Integrations >> Polar Analytics to get started!

Extrapolated Count is now included in the Analytics Export. Extrapolated Count calculates the response count as if 100% of participants answered - ideal for offline CPA calculations and deeper analysis, giving you more meaningful insights.